(972) 960-1111
14856 Preston Road, Suite 104 Dallas, TX 75254

Dental FAQs

The number one reason people put off visits to the dentist is fear: fear of pain or fear of complicated procedures they don't really understand. We  want your time with us to be comfortable, positive, and free of tension and misinformation. To be better informed, we offer answers to some of the most frequently asked questions we've received over the years. Of course, you may call our Dallas office at any time if you have more questions. We'd love to talk to you.

How does Texas Wisdom Teeth keep up-to-date on all of the current techniques and materials?

Some of our surgeons are members of numerous professional organizations and actively attend professional meetings. We are a big believer in continuing education, even after over 20 years’ experience. Our surgeons engage in over 200 hours of continuing education programs per year. They are also accredited providers of continuing education for fellow dental professionals and holds continuing education courses several times per year.             

What are the payment options?

We accept a number of insurance plans as well as all major credit cards. For those who qualify, CareCredit and Lending Club is also available.

Do you accept my insurance plan?

We are participating providers for a number of insurance plans. We are happy to help you with your claims process.

Do you accept referrals?

Yes we do. To us, referring a family member or friend to our Oral and Maxillofacial practice is the highest compliment you can give us. Thank you! We always look forward to providing the same excellent care and service to people you know.

Will I be charged if I need to cancel an appointment?

Yes, you will be charged $100 if you cancel an appointment without giving us 24-hour notice.

What do I do if I have an emergency when the office is closed?

We understand dental emergencies happen. One of our excellent team members is accessible for emergencies 24 hours a day. Call our office number to hear the emergency number you need to call, and we will get back to you right away.

My child has had an accident and his or her tooth has been entirely knocked out. What should I do?

Contact the doctor's office immediately. If this occurs during off-hours, go to the ER and call first thing the following morning for an emergency appointment. If possible, place your child's tooth in a cup of milk as the calico from the milk will continue nourishing the tooth. There is a chance we may be able to restore your child's tooth.

What precautions do you take to ensure patient safety?

Our team attends regular continuing education on the topics of infection control, sterilization technique, aseptic technique and patient safety. As safety is our primary concern, our team goes above and beyond what is required by law. All clinical team members are ACLS certified (Advanced Cardiac Life Support) in addition to being certified in Basic Life Support. The sterilization of instruments is carried out in a careful manner, all instruments bagged and sealed until used. The office is kept clean and disinfected at all times.

Patient safety is extremely important. It is in fact, the most important thing that we do. All patients health histories are carefully reviewed and discussed. Medications lists and allergies are taken into consideration. Patients are monitored carefully using state of the art equipment before, during and after anesthesia. Records are kept meticulously. Treatment is reviewed with the patient in detail before beginning. Everything that we do in our Dallas office comes down to the primary purpose which is to provide SAFE and EFFECTIVE surgical care.

What makes you different than any other Oral and Maxillofacial practices I can visit?

Texas Wisdom Teeth has more than 20 years of experience in oral surgery. But we think our practice is a unique experience because of our attitude with you. We make you feel special and we strive to create an environment that is soothing, calming and relaxing; you might even forget why you're here!

I really don't like visiting the dentist. Is there anything you can do to help me relax?

We are here to make your experience as stress-free as possible. You will never feel rushed or herded, but instead will have individualized care. For many people who are apprehensive, we recommend general anesthesia as this allows them to go to sleep, waking up when the procedure is complete. We also provide nitrous oxide, known as laughing gas, that allows you to stay awake during the procedure, but in a very relaxed state.

14856 Preston Rd., Suite 104, Dallas, TX 75254 USA
Charles Chilcoat, DDS Dallas TX Dentist (972) 960-1111 care@texaswisdom.com